Legal, Privacy & Compliance

Texas Health Transport

Privacy Policy

Texas Health Transport respects your privacy and is committed to protecting your personal information.

Information We Collect

When you submit a ride request through our website, we collect:

• Name

• Phone number

• Email address (optional)

• Pickup and drop-off addresses

• Date and time of requested service

For your privacy, we do not collect medical, diagnosis, or insurance information through this website.

How We Use Your Information

Your information is used solely to:

• Contact you regarding your ride request

• Coordinate transportation services

• Provide customer support

Medical Information

Medical and insurance information is collected securely by phone when necessary to arrange appropriate transportation services. This website is intentionally designed to avoid the collection of Protected Health Information (PHI).

Data Security

Our website uses secure encryption (HTTPS/SSL) to protect submitted information. Access to ride request information is limited to authorized staff only.

This website may use essential cookies required for basic website functionality. These cookies do not collect medical or sensitive personal information.

Terms of Service

By using this website and requesting transportation services, you agree to the following terms.

Non-Emergency Transportation

Texas Health Transport provides non-emergency medical transportation only. If you are experiencing a medical emergency, call 911 immediately.

Rider Responsibility

Passengers must be ready at the scheduled pickup time.

Scheduling & Delays

We are not liable for delays caused by traffic, weather, road conditions, or circumstances beyond our control.

Payment Terms

Payment terms and rates are agreed upon at the time of booking.

Cancellations & No-Shows

Failure to cancel a ride in advance may result in a no-show fee.

Limitation of Service

We do not provide medical care, lifting assistance, or emergency services.

Refusal of Service

We reserve the right to refuse service if conditions are unsafe.

HIPAA Commitment

Texas Health Transport is committed to protecting patient privacy.

While this website does not collect Protected Health Information (PHI), limited medical and mobility details may be collected by phone when necessary to safely provide transportation.

We handle this information by:

• Collecting medical details only by phone

• Limiting access to authorized personnel

• Avoiding storage of PHI on this website

• Using secure communication practices

Accessibility Statement

We strive to ensure our website is accessible to all users.

If you experience difficulty accessing any part of our site, please contact us for assistance.

Non-Emergency Disclaimer

Texas Health Transport provides non-emergency medical transportation only.

If you are experiencing a medical emergency, please call 911.

Contact Information

Texas Health Transport
Serving Harris County, Texas
Phone: 956-530-9423
Email: texashealthtransport@gmail.com